Customer Portal

Ticket status

Look up a ticket

Enter your work email, the ticket number and the store it was for. You will see where that ticket stands, read-only, and nothing else.

Only a valid work email will work.
The restaurant the ticket is for

Both numbers must match. The ticket is fetched from our office when you ask and shown here; nothing is kept in your browser. This site holds a looked-up ticket for a day from the first request, then removes it; the email you enter and the lookup itself are logged.

Need something done? Email your service desk the way you do today. A new ticket, a change or a question goes to tickets@ics-telcom.com; this page only shows where a ticket stands.